TaxAction Consulting Ltd – Services, Fees and FAQs


TaxAction offers tax advice, support and solutions in all areas of tax, even the most complex.
But our pricing structure is really simple!


Please click here for our Client Agreement

Please click here for our GDPR Statement


Advantage Video

Helpline Video

Guarantees Video



Below are some frequently asked questions. Please click on the question to reveal the answer.


> Who owns and runs TaxAction ?

TaxAction is owned and managed by Dave Smith LL.B CTA (Fellow), founder and former owner of Accountax, and Andrew Gotch BA MA CTA (Fellow), co-founder of Professional Tax Practice and one of the UK's leading tax advisers. Many of you will know Dave and Andrew from the professional lecture circuit and for their high tax profiles.


Dave and Andrew decided to develop TaxAction to fill a gap in the market for expert tax advice underpinned by real service guarantees. So TaxAction uses many top tax consultants whose names you will know, but also offers significantly enhanced customer service standards including guaranteed turn round times on all written tax advice and a money-back offer on the quality of advice given. Who else offers this?


All technical tax advice is provided by TaxAction consultants who are experts in their specialist fields. TaxAction is adding new experts all the time – people who are highly specialised, the best of the best in their subject areas – so you can be sure you and your clients are getting the best advice.


Using TaxAction is simple: email and we will send you our Client Agreement, which contains details of our data protection policy in accordance with GDPR regulations. We will also need to check your identity under the UK's Money Laundering regulations. All you then need to do is sign the agreement and scan it to us at You can then use TaxAction Consulting Ltd. We offer two distinct services: Tax Helpline and Tax Consultancy



> What is the Tax Helpline ?

Priced at just £55 per unit (a unit is 15 minutes or part thereof) the Tax Helpline service is ideal for those quick simpler queries or for a brief second opinion when you want to be sure you are giving your clients best advice. Remember, TaxAction consultants are specialists and experts in their chosen field and a quick call can often deal with your simpler queries.


All you have to do is call the TaxAction free-phone number – 0800 222 9992. Our highly experienced admin team will ask you the broad nature of your tax issue and will then refer your call to the consultant best suited to deal with it or, if you prefer, to a particular consultant you would like to use. You will get a call from the consultant and your tax issue will be dealt with.


> Do I have to pay a subscription to join the Helpline service?

No! TaxAction never charges a subscription for any of its services. The Helpline rate of just £55 per unit is available to all accountants, lawyers and other professional advisers.


> Do I have to call premium rate phone numbers?

No! You call the TaxAction free-phone number – 0800 222 9992 – and then the expert tax consultant calls you back.


> How will I know what I am going to be charged?

Easy! At the end of any Helpline call your just ask your TaxAction consultant to agree the amount of time you have been on the phone, so we will never fall out over invoices.


> What if I have several tax queries - can they be dealt with in the same call?

Yes, if the TaxAction consultant you are speaking with has expert knowledge of all the tax matters you want to talk about; but TaxAction wants to make sure that you talk to the right tax expert, so you may need speak to more than one person, which would incur a further charge.


> Just how good are the TaxAction tax specialists?

The people behind TaxAction and all of the TaxAction consultants are the best of the best and many TaxAction consultants are regarded as some of the leading authorities in their areas of specialism - they represent clients at tax tribunals, write tax text books and are highly sought after as specialist tax advisers. They include Chartered Tax Advisers, Trusts and Estates Practitioners and senior ex-HMRC Inspectors.


> What hours is the Tax Helpline open?
TaxAction has introduced extended switchboard hours (8.30 a.m. to 5.30 p.m.). We recognise the importance of a quick response and will always try to give Helpline advice as soon as possible, usually on the same day.


> What about Tax Consultancy ?

Many tax issues require more than a quick call and to cater for more complex and higher value tax issues we offer a full range of Tax Consultancy. Our expert consultants offer a comprehensive range of services, including written reports, second opinions, attendance at HMRC meetings, reviewing complex transaction documentation, alternative dispute resolution and litigation support at tax tribunals.

TaxAction's fees are highly competitive and our underlying rate of time charge is just £80 per 15 minute unit or part thereof, although we may agree a fixed fee to give you increased certainty about costs. Consulting with other tax experts on complex tax issues invariably incurs a premium price-tag, with many specialist tax advisers and lawyers in other firms charging much higher rates for even basic advice.


> But how many units will I be charged for?

Our consultants are always happy to confirm the time that they have spent on your matter – just ask! However, TaxAction consultants will, wherever appropriate, offer a guaranteed fixed fee for giving you the tax support you request. This could be a fixed fee for writing a report, researching a particular tax issue for you, designing a share option scheme or even representing you or your client at ADR or a tax tribunal. Of course, if your brief changes then fees will need to be discussed again, but we will always try to offer you certainty over fees.


> What about "value billing"?

Some tax problems are so complex, high value or urgent that a premium fee is appropriate. You might have hundreds of thousands of pounds riding on a successful outcome with an HMRC dispute or need urgent tax support on a complex or very pressing matter. TaxAction consultants will be happy to "drop everything" to help you and will agree an enhanced value-based fee in advance. In some cases a Conditional Fee Arrangement (CFA) may be offered, where a higher additional fee is charged but only where there is a successful outcome. Either way TaxAction provides specialist tax advice at very competitive rates.


> Will TaxAction respect my adviser/client relationship?

Yes! If we are advising you and for any reason need to meet with or speak to your own client we undertake, as professional advisers bound by strict codes of professional ethics, never to undermine your relationship with your client or solicit them.

> Can TaxAction provide "white label" written advice?

Yes – there may be times when you want the advice to come from your own firm rather than from a third party, so in these cases we can provide written advice and draft correspondence in a format where you can pass it on under your own firm's name.


> When will I get my written answer to a tax problem?

TaxAction understands that timely delivery is really important, so wherever possible we will agree a realistic deadline with you. As long as you do not change the brief, your work will be delivered within the deadline agreed. If it is not, and the fault is ours, then we will reduce our fee by 50%. Does your current tax support network offer this?


> What happens if I am not happy with the technical quality of advice given?

TaxAction consultants are experts, but if you do have a problem over technical quality we will look into the matter and if we have fallen short of our high standards we will waive the fee completely. Does your current tax support network offer that safeguard?





We look forward to hearing from you.  Please contact us at if you have any queries.


Dave Smith LL.B  CTA (Fellow)      Andrew Gotch BA MA CTA (Fellow)
TaxAction Consulting Ltd


PS – only TaxAction offers expert tax advice in all areas of tax and superb customer service guarantees – join today